Frequently Asked Questions (FAQs)
1.0 General Enquiries
Our minimum order quantities for custom orders starts from 500 pieces per order.
You can order a maximum of 5 designs within the 500 pieces, limited to 1 color per design.
You can choose up to 4 sizes within the 100 pieces.
If you require additional sizes, you will need to add 20 pieces per size for non-swimwear designs and 50 pieces per size for swimwear designs.
For custom hardware, fabrics, trims, notions, dyeing, printing, embroidery, different MOQs may apply. Please kindly enquire for more details.
From design to delivery, the whole process usually takes about 3 months.
Product development lead-time: 2 weeks from the payment of the product development charges and when all the details are confirmed.
Sample lead-time: 3-4 weeks from the date once the tech packs are approved, and the purchase of notions / labels / tags / packaging are made unless otherwise stated.
Mass production lead-time: 4-8 weeks from the date we received the approved tech packs, payment of deposit, purchase order, notions / labels / tags / packaging in order unless otherwise stated.
Click here for an overview of how long each stage of the process takes.
To find out the sample charges for your designs, please get in touch with us here
We have a library full of fabrics from cotton, polyester, rayon, viscose, denim, georgette, lace and many others.
As part of the services for custom order, we offer to source for the fabrics should you have a particular fabric in mind that is not available in our library.
For more information about fabrics, check out our fabric page.
Once you sent us your design details with your fabric reference for each design, our sourcing team will take 5-7 days to source for suitable fabric options and send the physical copies to you*.
*Kindly note that 5-7 days of sourcing does not include shipping
For shipping rates, please kindly get in touch with us for a custom quote.
At Bryden, we offer the possibility to have your own customised hardware, tapes, labels, tags, garment accessories and packaging to create a fully branded product.
Click to find more about our range of custom solutions for your brand.
2.0 Shipping, Returns & Refunds
We require all approved samples to be sent back to our factory to ensure that the production will follow the approved samples exactly and to prevent any miscommunication.
The cost of shipping the samples will be borne by the customers.
50% of the garment samples charges can be rebated towards the bulk order costs once the bulk order is placed.
Sample charges can only be rebated in full if more than 500 pieces is ordered for the design.
There is no refund for print, dye, embroidery unless more than 800 pieces / 800 meters of the sampled design in the sampled color is ordered.
*Rebates for sample charges will be credited to the invoice for the production balance.
We provide both air and sea freight services via our various shipping partners.
However as sea freight is charged on a CBM (cubic meter) basis, it might be advisable to use airfreight for quantities smaller than 3000 units as it more cost and time efficient.
Custom taxes and duties might be charged on shipments going to your destination*.
*Custom Taxes & Duties – Please note that the customer will be required to bear for the cost of these taxes and duties.
All shipments handled by BRYDEN will have their export permits and custom documentation done and these charges are included in the shipping charges.
If you wish to make your own shipping arrangements, please note that BRYDEN will base the order on a FOB (Free on board) basis and BRYDEN shall not be responsible for the export clearance of the goods to your destination.
We ship to most locations in the world. For shipping rates, please kindly get in touch with us for a custom quote here.
For shipping, we do not buy insurance by default.
For instances where shipment are missing or are stuck in your destination country customs, Bryden is not liable for any losses after the goods have been handed over to the shipper.
Please kindly arrange for purchase of insurance based on your cargo invoice value to insure your goods against such force majeure occurrences.
We accept payment via cash, local bank transfer*, credit cards (Visa, MasterCard & American Express) and Paypal*.
Our preferred payment provider for international payment is Flywire as they offer a better exchange rate than banks.
*Local Bank Transfer – Applicable only for customers based in Singapore
*PayPal – For payment by Paypal, there will be an additional 4% surcharge for Paypal fees
- Sample stage -100% upfront for courier, sourcing and sample costs.
- Resample stage – 25% downpayment before starting on resamples
- Downpayment for bulk production – After samples are approved, we require 25% payment to start on the bulk production.
- Balance payment for bulk production – After bulk production is completed, we will require the balance 50% + shipping charges to be paid.
*Rebates for sample charges will be credited to the balance invoice
For the type of printing options we offer, click here for more info.
No, we do not offer printing as a stand-alone service and can only print on our garments.
We can print up to 4 colours for screen printing and any artworks that have more than 4 colours will be printed using Direct To Garment print method as it’s more cost-effective and have better print results.
We do not use a white under base for screen print. For digital print, a white under base is used to print light colour designs on dark colour fabrics.
We will use screen printing for all-over prints on cotton and cotton poly blend fabrics.
For polyester fabrics, we will use sublimation printing.
For Screen Printing on light coloured fabric, we will use water-based inks.
For Screen Printing on dark coloured fabrics, we will use plastisol inks.
We use water-based inks for both digital priting and Direct To Garment Printing.
Embroidery can only be done on garments that are sublimated printed.
Do note that collar ribs cannot be printed due to the unsuitability of the ribbing fabric.