Frequently Asked Questions (FAQs)
1.0 General Enquiries
Our minimum order quantities for Customise-Your-Own (CYO) orders starts from 60 pieces per design.
You can choose up to 4 sizes within the 60 pieces.
The whole process typically takes about 8 weeks.
Samples are included in the total cost of your order.
We have a range of different type of fabrics for each product, which can be found in the fabric information tab in the product page.
You can select your fabrics from the product editor under the “Fabric Composition” menu.
These options are not available for Customise-Your-Own orders.
2.0 Shipping, Returns & Refunds
Samples will not need to be returned.
As samples are included in the total cost, there will be no sample refunds.
We offer only 1 type of shipping for Customise-Your-Own (CYO) orders.
All shipments handled by BRYDEN will have their export permits and custom documentation done and these charges are included in the shipping charges.
We ship to most locations in the world except for Palestine & North Korea.
Shipments are not covered by insurance.
For instances where shipment are missing or are stuck in your destination country customs, Bryden is not liable for any losses after the goods have been handed over to the shipper.
For the type of printing options we offer, click here for more info.
No, we do not offer printing as a stand-alone service and can only print on our garments.
We can print up to 4 colours for screen printing and any artworks that have more than 4 colours will be printed using Direct To Garment print method as it’s more cost-effective and have better print results.
We do not use a white under base for screen print. For digital print, a white under base is used to print light colour designs on dark colour fabrics.
We will use screen printing for all-over prints on cotton and cotton poly blend fabrics.
For polyester fabrics, we will use sublimation printing.
For Screen Printing on light coloured fabric, we will use water-based inks.
For Screen Printing on dark coloured fabrics, we will use plastisol inks.
We use water-based inks for both digital priting and Direct To Garment Printing.
Embroidery can only be done on garments that are sublimated printed.
Do note that collar ribs cannot be printed due to the unsuitability of the ribbing fabric.
No, we currently do not supply blank garments.
Do note that we only will print your artwork in one set of print dimensions and will not scale down or up for the other sizes.
We are not able to ensure 100% accuracy of the artwork placement on the garment in designs that require artworks to be specifically positioned for every size.